Shipment, Cancellation, Refund and Return policies:


Shipping:


We Offer Pan India Shipping. Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 12 noon on a business day, we aim to ship the same day, provided the transaction is complete, payment is received and stock availability is confirmed. Orders received after 12 noon will be shipped the next business day. Orders Received on Sunday or during Holidays will be dispatched the following Monday or next working day. During busy times, such as holiday periods, processing and shipping delays may happen. The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. E-mail containing your package tracking information will be sent after shipment. Please let us know if you have any questions.



Cancellation:


We at Ormeal believe in ‘Delightful customer experience’ and hence follow a liberal cancellation policy. How do I cancel an order with Ormeal? If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you: - If you cancel your order before your product has shipped, we will refund the entire amount. If the cancellation is after your product has shipped: - If the product is dispatched, it will be eligible for replacement, only in cases where there are defects found with the product.



Refund:


Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.



Return:


If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call/email us at 7337528123 / info@ormeal.com mentioning your Order ID. We will personally ensure that a replacement is issued to you with no additional cost within 10 working days. Please make sure that the original product tag and packing is intact when you send us the product back. Apart from condition reserved herein above, the products shall not be eligible for return or replacement.